Complex Problem Solving

First let’s un-pack the expression "Complex  Problem Solving" - What are complex problems and how do they differ from simple, complicated, or chaotic problems? How should our approach differ depending on the kind of problem we face? 

Second, what does it mean to solve a problem? We’ve all had the satisfaction of identifying the best solution to a challenge, followed shortly by the disappointment of the solution never getting implemented. How do we involve the implementers in the design of their solution so that change really happens?

Login to view full webinar

Master Supression Techniques

Do you ever leave meetings with a sense of failure or like you just didn’t get the results you were looking for? The reason might be that someone has exercised master suppression techniques.

In this presentation, we will explore how power sometimes manifests through master suppression techniques. You will find that these techniques are applied in all circumstances where there’s an imbalance of power and that we all use them. Sometimes you exercise them, consciously or unconsciously, sometimes you’re subject to them.

To gain knowledge about them will help you deal with situations more objectively and thereby reduce the negative effects these techniques can have on you.

Login to view full webinar

Maximising Service Orientation

The World Economic Forum in its 2018 “The Future of Jobs Report” predicts that service orientation will be one of the competencies demanding proactive development within the accelerating transformation of the labor market by 2022. Service orientation is defined as the ability and desire to anticipate, recognize and meet others’ needs,
sometimes even before those needs are articulated. Service oriented people focus on providing satisfaction and making themselves available to others.

What kind of organizational context encourages customer service orientation? What kind of skills do employees need to develop in order to be more customer service oriented?
The social capital theory argues that three qualities are important: a. open communication; b. a trusting culture and c. a shared vision. In this webinar we will focus on how to answer the above two questions and how to develop the above mentioned qualities.

Login to view full webinar

Design Powerful Accomplishment Statements

Creating powerful accomplishment statements is one of the most effective ways to be fully aware of your skill-set and how to best communicate about it. During this webinar, PWN Zug and Zurich's coach will share with you how to design and use these statements in on your CV and during job interviews.

Login to view full webinar

How Mental Maps Guide Our Intuitive Behaviour in Negotiations

We know much more about the problematic situations we are facing than we can express in words. The challenge is to get hold of the implicit (hidden) knowledge that guides our decisions and our behaviour so that we can include it in our action plans.

Neuroscientists affirm that knowledge is stored in the human brain in neuronal networks that function like maps. A map is a model of the territory, that we use to guide our movement from a starting point A to a goal B. It shows paths that we can follow, boundaries that restrict our movement, crossings where we must choose a direction, landmarks that tell us where we are and districts where we feel more or less comfortable. 

Login to view full webinar